Refund & Return Policy

• Returns are accepted only in the following cases:

  • Wrong product delivered

  • Defective/damaged product received

  • Product missing from shipment

• Returns are not accepted for products opened/used or due to change of mind.

Customers must raise a return request within 7 days of delivery by emailing support@ekobarn.com with order details, proof of purchase, and product images.

• Returned items will be inspected before processing a refund or replacement.

• Refunds will only be approved if the product is unused, in original packaging, and accompanied by proof of purchase.

• Refunds are processed within 7-10 business days after approval, through the original mode of payment.

• For COD orders, refunds will be issued via bank transfer/UPI as per customer’s preference.

If eligible, we will dispatch a replacement at no extra cost once the defective product is received at our warehouse.

• Composting cultures, microbial solutions, and consumable goods are non-returnable due to safety and hygiene concerns, unless received damaged/defective.

• Discounted, clearance, or promotional items are not eligible for refunds.

• Orders can be cancelled within 12 hours of placing the order or until they are dispatched, whichever is earlier.

• Once shipped, the order cannot be cancelled.

For any concerns related to shipping, cancellations, or refunds, please reach out at:

📧 support@ekobarn.com
📞 +91-9558200211
Business Hours: Mon-Sat, 10:00 AM - 6:00 PM IST