Shipping Policy
Delivery Areas
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We currently ship our products across India through trusted courier partners.
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If your location is unserviceable by our courier partner, we will notify you and process a full refund.
Dispatch & Delivery Timelines
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Orders are typically dispatched within 2-4 business days of receiving payment.
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Delivery timelines vary depending on your location:
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Metro cities: 3-7 business days
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Non-metro & Tier-2/Tier-3 cities: 5-10 business days
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During peak seasons, festivals, or unforeseen circumstances (strikes, floods, lockdowns, etc.), shipping may take longer. We’ll keep you informed via email/SMS.
Shipping Charges
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Standard shipping charges are calculated at checkout based on weight and delivery location.
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Free shipping may apply on promotional offers, specific products, or cart values above a certain amount (as advertised on the website).
Order Tracking
Once shipped, you will receive a tracking link via email/SMS to monitor your shipment status.
Damaged or Missing Packages
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If your package arrives visibly damaged or tampered with, please refuse delivery and inform us immediately at support@ekobarn.com with photos.
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If accepted and later found damaged/defective, notify us within 48 hours of delivery with supporting photos/video for assistance.